These Terms of Service ("Terms") govern your access to and use of Claro, including our website, web application, and mobile apps (collectively, the "Service"). By using Claro, you agree to these Terms.
By accessing or using the Service, you confirm that you are at least 13 years old (or the minimum age of digital consent in your country) and that you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
Claro provides access to AI-powered conversational companions designed to support mindfulness, emotional reflection, and personal growth. The Service includes four companion modes: Claro (mindfulness), Friend (emotional support), Therapist (CBT-informed reflection), and Mentor (goal-oriented guidance).
Claro is not a licensed therapist, medical provider, or crisis service. It does not diagnose, treat, or provide emergency mental health support. If you are experiencing a medical or psychiatric emergency, contact local emergency services or a crisis hotline immediately. Use of Claro does not create a therapist-patient or doctor-patient relationship of any kind.
You must be at least 13 years old to use Claro. If you are between 13 and the age of majority in your jurisdiction, you confirm you have permission from a parent or legal guardian to use the Service.
| Plan | Price | Includes |
|---|---|---|
| Free | $0 | 20 messages/day, all companions, 4 languages |
| Pro | $9.99/month | Unlimited messages, deep personalization, priority responses, early access to new features |
Refunds for web (Stripe) subscriptions are evaluated case-by-case — contact hello@claro.app. Refunds for App Store or Google Play purchases are subject to Apple's and Google's respective refund policies and must be requested through those platforms.
You agree not to:
We reserve the right to suspend or terminate access for users who violate these terms.
You retain all rights to the messages you send to Claro ("User Content"). As described in our Privacy Policy, your conversation content is processed only to generate a real-time response and is not stored on our servers afterward. You are responsible for the content of your messages and agree not to submit unlawful, harmful, or infringing content.
The Claro name, logo, app design, and underlying software are the property of Claro and its licensors. These Terms do not grant you any rights to our trademarks, branding, or proprietary technology beyond what is necessary to use the Service as intended.
Claro relies on third-party infrastructure, including Anthropic's Claude API for generating AI responses, Stripe for web payments, and Apple/Google for mobile payments. Your use of the Service is also subject to the applicable terms of these providers where relevant.
The Service is provided "as is" and "as available," without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. AI-generated responses may occasionally be inaccurate, incomplete, or inappropriate — Claro does not guarantee the accuracy or suitability of any response for your specific situation.
To the maximum extent permitted by law, Claro and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to emotional distress, loss of data, or any decision made based on AI-generated content.
You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms, engage in abusive behavior, or for operational/security reasons, with notice where reasonably practicable.
We may update these Terms from time to time. Material changes will be reflected by an updated "Last updated" date above. Continued use of the Service after changes constitutes acceptance of the revised Terms.
These Terms are governed by applicable law in the jurisdiction in which Claro operates, without regard to conflict-of-law principles, except where local consumer protection law requires otherwise.
Questions about these Terms? Reach out: