Privacy Policy

Effective date: June 19, 2026 · Last updated: June 19, 2026

Claro is built on a simple principle: your conversations are yours. This policy explains exactly what information we collect, why, and — just as importantly — what we never collect or store at all.

1. Who we are

Claro ("we," "us," "our") provides an AI companion application available at speakclaro.co and through the Claro app on iOS and Android (the "Service"). This Privacy Policy applies to all users of the Service.

2. Information we collect

2.1 Information you provide directly

Display name (optional) — used only to personalize how your companion addresses you, stored locally on your device.
Onboarding responses — your answers to our short personalization quiz (e.g. preferred companion style, mood preferences), stored locally on your device.
Email address — collected only if you join our waitlist, contact support, or complete a purchase. Used solely for account/subscription management and support communication.

2.2 Information collected automatically

A randomly generated user identifier (UID) — created on your device and used solely to associate a subscription with your account. This identifier does not contain or link to any personal information unless you separately provide an email address.
Basic technical data for security purposes (e.g. rate-limiting abusive requests), such as IP address, processed transiently and not stored long-term.

2.3 What we explicitly do NOT collect or store

✦ Conversation content

Your messages to Claro are transmitted securely to our AI provider (Anthropic) to generate a response and are not stored on our servers after the response is delivered. Conversation history is kept only in your device's local browser storage and never leaves your device except for the single request needed to generate each reply.

✦ No passwords, no accounts

Claro does not require account creation, passwords, or sign-in. There is nothing to breach because there is no central account database tied to your identity.

✦ No advertising data

We do not use advertising trackers, pixels, or third-party analytics SDKs designed to build advertising profiles.

3. How we use information

Data	Purpose
User identifier (UID)	Determine subscription status (Free or Pro)
Email (if provided)	Subscription receipts, support requests, waitlist updates
Conversation content	Generate a real-time AI response only — not retained afterward
Payment information	Processed entirely by Stripe / Apple / Google — Claro never sees or stores card details

4. Third-party processors

We rely on the following processors to operate the Service. Each is bound by its own privacy and data-protection terms:

Anthropic (Claude API) — processes conversation messages to generate responses. See Anthropic's Privacy Policy.
Stripe — processes web subscription payments. See Stripe's Privacy Policy.
Apple App Store / Google Play — processes in-app subscription payments on mobile. Governed by Apple's and Google's respective privacy policies.
Railway — hosts our backend proxy infrastructure.

5. Data retention

Conversation messages: not retained after the response is generated.
Local device data (name, history, preferences): retained until you delete the app or clear your browser data, or use the in-app "Reset & restart" option.
Subscription records (UID, plan status, email if provided): retained for the duration of an active subscription plus the period required for billing records, then deleted upon request.

6. Your rights

Depending on your location, you may have rights under GDPR, CCPA, or similar regulations, including the right to:

Access the limited data we hold about you
Request deletion of your subscription record and associated email
Withdraw consent for waitlist or marketing communications at any time
Export your local conversation history (already stored only on your own device)

To exercise any of these rights, contact us at hello@claro.app with your User ID (visible in Settings → Profile).

7. Children's privacy

Claro is not directed at children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it promptly.

8. Mental health disclaimer

Claro is an AI companion designed to support reflection, mindfulness, and emotional clarity. It is not a substitute for professional medical, psychiatric, or psychological care, and is not equipped to handle medical emergencies or crises. If you are in crisis, please contact local emergency services or a crisis hotline immediately.

9. Data security

We use industry-standard encryption (HTTPS/TLS) for all data in transit. Our backend proxy never stores your API credentials or conversation content beyond the moment needed to generate a response.

10. International data transfers

Our infrastructure and third-party processors may process data in the United States and other countries. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses for cross-border transfers.

11. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date above. Continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact us

If you have any questions about this Privacy Policy or how your data is handled, reach out:

Questions about your privacy?

hello@claro.app